Privacy Policy

The respects your privacy and is committed to protecting your personal data.

This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

The respects your privacy and is committed to protecting your personal data.
This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important information and who we are
Purpose of this privacy notice

This privacy notice aims to give you information on how collects and processes your personal data through your use of this website, including any data you may provide through this website when you make an enquiry.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

What personal data we collect and why we collect it

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at and in Google’s privacy policy at

Website Forms

If you complete our Contact Form, the information entered will be emailed to us and stored in our website database. You will not be able to complete this form, without giving consent for the submitted data to be collected and stored. We will only use this information to contact you regarding your enquiry.
The Gravity Forms plugin used for our website forms may also record your IP Address and User Agent information, which helps identify you and can assist with preventing SPAM.

We will not use your information for marketing purposes. If you are currently using our services, we may send information that would be of a legitimate interest.


By using our website and accepting our cookies, we will record information that is used to track your activity on our website via Google Analytics. This includes your IP Address and

User Agent information.

You can opt out of our Google Analytics tracking, by clicking here and using the “Change your consent” or “Withdraw your consent” options.
You can view Google’s Privacy Policy here.
We use the Google Analytics for WordPress by MonsterInsights plugin to connect our website to Google Analytics and you can view their Privacy Policy here.
Our server uses Plesk software that includes Webalizer and AWStats analytic tools, which also log your IP Address.
Social Media

By using any of the Social Media Share buttons on our website, the AddToAny plugin used may temporarily store an IP address and set a client cookie for security purposes.

Our website uses the Wordfence plugin to protect itself against malicious users and this plugin uses cookie files. You can view their Privacy Policy here.
Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Rapport Design

Rapport Design manages our website, ensuring it remains secure and continues to function correctly. They can, therefore, access any of the data in our website database. Under no circumstances do we give permission for Rapport Design to share any information stored in our website database or use any personal data for their own means.

Plugin Developers

Our website uses third-party plugins to provide additional functionality. If any issues occur with these third-party plugins, the developers need logins to the administration area of our website, so that they can diagnose and fix the problem. Once the issue has been resolved, their access is revoked.

How long we retain your data
Website Forms

We aim to delete information collected by our website forms after a 3 month period, but no longer than 12 months. If we begin carrying out work for you based on the information collected by our website forms, we will not delete the information within this period. If a point reaches where we are no longer working with you, we will aim to delete your information after a 12 month period, but no longer than 24 months. You can request that we delete your data sooner, by contacting us here.

The logs created on our server by our Plesk software are automatically cleaned up after a 30 day period.

We have configured our Google Analytics account to clean up personal data after a 26 month period.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Ensuring accuracy of information, you can also request corrections. For large/excessive data requests we may charge a small fee.

Where we send your data

We use the Updraft plugin to take daily backups of our website, which uploads these backups to a secure Dropbox account. Each backup is automatically deleted after 14 days. To find out more about how Dropbox handles our data, whilst keeping within the EU regulations, please click here.

Our contact information

If you have any privacy-specific concerns, you can contact Alan Reullier Representation Edwina Lightfoot using any of the following methods…
Telephone: 07903 343658

How we protect your data
The following information lists the steps that we take to help protect your data:

Our website is always using the latest version of WordPress and Plugins.

We deactivate and remove any plugins no longer used and only have our active theme installed.

We use the Wordfence security plugin to help prevent unwanted access to our website and this plugin ensures that strong passwords are compulsory for all accounts that have access to our website.

We ensure that we don’t have any more than the required amount of accounts, that can gain access to our website.

Each team member has a unique login and we use a plugin, which tracks each users activity.
Our website uses an SSL Certificate to encrypt the information sent between your device and our web server.

Our server has a Firewall to help keep out unwanted visitors.

Our computers are all protected using strong passwords.

Any personal information that leaves our office on portable devices, is thoroughly encrypted.

What data breach procedures we have in place

If we believe your personal data has been breached, we have the following procedures in place:
We will contact the ICO within 24 hours of becoming aware of the breach, with all the relevant information.

If the breach has exposed any unencrypted personal data, we will also inform the impacted users.

We will consider the needs of any law enforcement investigations before publicly announcing the breach.

If our website has been hacked, we will contact Rapport Design, who have a procedure in place (as detailed on their Privacy Policy page).